About
Multiple alerts per device could appear on the dashboard of the TempTracking™ application concurrently. The alerts displayed did not always accurately represent the current status of a sensor.
Solution
As of version 2023.10, there will only be one active alert displayed on the dashboard per device at a time. The alert will match the current status of the sensor.
For example, when a missing alert is displayed, a blue icon will be shown for the sensor and any previous alerts (such as out of range) will be closed. If the status of the of sensor changes, the alert will be updated accordingly.
The image above demonstrates this behavior with a disconnected probe. The system reported the probe as disconnected via an alert. After two minutes of being disconnected, the probe entered the missing status. The disconnected alert was closed by the system and a new missing alert was created.