Proper Pending Usage Report
The Proper Pending Usage Report provides information on the time that elapses between a patient's discharge status being set and the time they are discharged out of the TeleTracking system. Monitoring this report helps to show how quickly patients are discharged once the orders are written. Making sure that patients who are free to discharge move out quickly is critical to efficient patient flow. There will always be instances where patients cannot leave the hospital in a timely manner, but proper use of the discharge tools available in TeleTracking will help to highlight common delay reasons.
Best Practice Metrics Captured In The Proper Pending Usage Report
Metric | Best Practice Goal |
Confirmed to Actual Discharge | <120 minute |
Generating The Proper Pending Usage Report
Database - Where Your Facility's Data Is Stored
Production - Data that is stored in the production database (this is your current data).
Use when live up-to-the-minute data is needed.
Contains the data from the current time and for the past number of days as defined in Archive Management. This is typically 7 days but may range between 1 and 30 days. If you do not know the number of days, your TeleTracking System Administrator should be able to assist.
Archive - Data that is stored in the archive database (this is your older data).
Does not capture data for the current day.
Users can access reports as far back as the go-live date.
Campus
Campus Drop-Down
Defaults to your campus. The only exception is if you have access to multiple campuses. If you have membership in multiple campuses (for example, ABC Children's Hospital and ABC Women's Hospital), then in the Campus list, select the campus for which you wish to generate a report.
Origin Unit
Magnifying Glass
Clicking on the magnifying glass allows you to select specific units.
If no units are selected, the report will run for all units by default.
Date & Time
Discharge/Transfer Date
Click on the Calendar Icon to select the needed dates.
Shift Time
The system defaults to the entire day however, you may want to isolate specific shifts if you are trying to investigate issues with not meeting metrics.
Events To Include
You can choose to run this report for either discharge, transfers, or both.
Note: You only need to select Discharge if trying to capture the best practice metric.
Summary View
Always select No in to capture the appropriate metrics.
Protected Health Information (PHI)
You can choose to display or omit patient PHI in the report.
Output
Choose the format of the report data. Options include Adobe and Excel.
Run Report
Click Run Report once all fields are populated.
Analyzing The Proper Pending Usage Report
This report is organized by unit and will display discharges for each unit by day of the week. A daily unit summary is present for each day and then an overall unit summary of all days is included. If running this report for multiple units, an overall summary will be provided at the very end of the report. Report information is provided below to help you better understand the data points.
Patient Name - The patient’s name will display only if you include PHI while running the report.
Event - Either a Discharge or Transfer will display. However, this report is typically only run for discharges. If you do not include transfers while running the report, you will only ever see discharges.
Bed - The bed that the patient was occupying when the event occurred.
Pending Time - The date and time that the patient entered a Pending Discharge status.
Confirmed Time - The date and time that the patient entered a Confirmed Discharge status.
Actual Time - The time the patient was discharged out of TeleTracking. This occurs when any of the following happens:
A transport job is placed In Progress to a discharge location.
An ADT discharge message is received.
A cleaning request is manually created for a bed.
An EVS employee initiates a found bed.
If using RTLS, when a tag/badge is placed in a drop box.
Pending Duration - The total time the patient was in a Pending Discharge status. This is displayed in a Day: Hour: Minute format.
Confirmed Duration - The total time the patient was in a Confirmed Discharge status. This is displayed in a Day: Hour: Minute format.
False Pendings - If the patient was in a pending status more than once for the same discharge, then only one pending status is included in counts and calculations. The other times are considered “False Pendings”.
Unit Compliance (Pending) - The percentage of discharges that were previously in a Pending Discharge status. In addition, you will also see the number of discharges that were previously in a pending status and how many of those were compliant.
Unit Compliance (Confirmed) - The percentage of discharges that were previously in a Confirmed Discharge status. In addition, you will also see the number of discharges that were previously in a confirmed status and how many of those were compliant.
Unit Compliance (Both) - The percentage of discharges that were previously in a Pending Discharge status and a Confirmed Discharge status. In addition, the number of total discharges that were previously in both Pending Discharge and Confirmed Discharge status are shown.
Unit Pending Duration Average - Average time that discharge patients spent in a Pending Discharge status. This is displayed in a Day: Hour: Minute: format.
Unit Confirmed Duration Average - Average time that discharged patients spent in a Confirmed Discharge Status. This is displayed in a Day: Hour: Minute format.
Note: This provides the Best Practice Metric for Confirmed and Actual Discharge.