Milestone Delay Report
The Milestone Delay Report shows details about Milestone Delays that were set for patients in either a Discharge or Transfer status. This report is useful in identifying common delays and how much time is associated with the delays. Although there are not any specific metrics captured in this report, it is still important to monitor. Delays can be both external (ex. a nursing home search) or internal (ex. pharmacy providing discharge meds) and knowing what these delays are will help highlight potential areas for improvement. The delays available while generating this report were provided by your hospital and should reflect the common delays that you typically experience at your facility. This report is also frequently used in conjunction with the Proper Pending Usage Report to help explain why certain discharges may have taken longer than anticipated.
Generating the Milestone Delay Report
Database - Where Your Facility's Data Is Stored
Production - Data that is stored in the production database (this is your current data).
Use when live up-to-the-minute data is needed.
Contains the data from the current time and for the past number of days as defined in Archive Management. This is typically 7 days but may range between 1 and 30 days. If you do not know the number of days, your TeleTracking System Administrator should be able to assist.
Archive - Data that is stored in the archive database (this is your older data).
Does not capture data for the current day.
Users can access reports as far back as the go-live date.
Campus
Defaults to your campus. The only exception is if you have access to multiple campuses. If you have membership in multiple campuses (for example, ABC Children's Hospital and ABC Women's Hospital), then in the Campus list, select the campus for which you wish to generate a report.
Date & Time
Date Time Range
Click on the Calendar Icon to select dates.
The system defaults to the entire day however, you may want to isolate specific shifts if you are trying to investigate issues with not meeting metrics.
Milestone Type
You can run the report for either Discharge or Transfer Milestones. You cannot run both Discharge and Transfer Milestones at the same time.
Group By
You can run the report and group the results by either Unit, Milestone Delay, or Patient. The most common way is by Unit.
Milestone Delay(s)
Click on the magnifying glass if you wish to select a specific Milestone Delay to report on. If you leave it set to the default, the report will include all Milestone Delays.
Unit Selection
Magnifying Glass
Clicking on the magnifying glass allows you to select specific units.
If no units are selected, the report will run for all units by default.
Patient(s)
You can run the report to see delays for a specific patient. This is mostly used for investigative purposes. For example, if you see an unusually high metric for Confirmed to Actual Discharge in the Proper Pending Usage Report, you could run this report to see if anyone documented why the discharge took so long to leave.
Sort By
You can choose how the information is sorted in the report. Most users leave this set to the defaults.
Output
Choose the format of the report data. Options include Adobe and Excel.
Run Report
Click Run Report once all fields are populated.
Analyzing The Milestone Delay Report
Below is an example of a generated Milestone Delay Report. We will now break down the information to help you better understand how to read the data.
Patient Name - The patient's name will be displayed here.
Note: You will see the patient’s name listed multiple times if they had more than one milestone selected.
Milestone - The milestone category that the delay is associated with.
Delay Reason - The delay reason that was set.
Comments - Any notes that were entered related to the milestone will be displayed here.
Delayed By - The user that initiated the delay.
Delay Start - The date and time the delay was initiated.
Delay End - The date and time the delay ended.
Note: If this field is blank, it means the delay is still active.
Delay Duration - The total number of minutes the delay was active.
Note: If this field is blank, it means the delay is still active.
At the end of each unit, a Unit Summary will be provided. This shows a total count of how many times each milestone was used and the total of minutes that patients were in each specific delay status.
At the end of the report, a Report Summary is provided that shows a total of all Unit Summaries for all units selected while generating the report.