Campus Information
Campus Information is used to manage and uniquely identify campuses within the system. This feature is essential for administrators to ensure accurate reporting and configuration of campus-related data. It is used when setting up or modifying campus settings and user base units.
Where you can find this feature: Enterprise Info > Select a campus
How Campus Information Works
Functionality
Campus Account ID: A new field named "Campus Account ID" has been added to the Campus Settings page to uniquely identify campuses. This ensures better clarity when reporting campus-related data, as campus names may change.
Unable to Select Campus as Base Unit for User: When creating or modifying a user, if the desired campus is not showing in the drop-down menu for adding a base unit, it may be due to improper configuration of the Dispatch Set.
Steps to Resolve
Check for Active Dispatch Set:
Navigate to Enterprise Management > Enterprise Information.
Select the campus that is missing.
Go to the Global Settings Tab.
Scroll down to the bottom of the TransportTracking global settings tab.
Confirm whether there is an active Dispatch Set.
If there is no active Dispatch Set, enable one or create a new one.
Configure Dispatch Set:
If the campus is still not showing or there was already an active Dispatch Set, go to the Dispatch Set Configuration page of the active Dispatch Set.
Ensure the Dispatch Set has a Base Location set. If not, follow these steps:
Disable and enable the Dispatch Set.
The client must perform steps 1-5.
Take a screenshot of the campus Dispatch Set.
Create a new Dispatch Set and use the screenshot to ensure it is set up the same way.
Add a Base Location to the Dispatch Set.
Save the Dispatch Set.
Disable the old Dispatch Set and enable the newly created Dispatch Set.
Restart all Capacity IQ® Services and IIS (this will cause downtime).
After logging back in, you should now be able to select locations for this campus as a base unit for users.