This application is currently named TeleTracking Transporter in the app stores, but we will refer to it as the Capacity IQ® Transport Mobile app.
Sign In
On the TeleTracking Home Screen, enter your Capacity IQ® solution username and password that your system administrator provided.
If the Campuses screen appears, tap the campus where you will be working for the day. You will only be notified of transportation requests in the campus that you select.
If the Sections and Zones screen appears, tap the option that applies to the area where you will be working for the day. Zones are areas in the hospital where transporters can be assigned to work. A section is a collection of zones. Consult your manager or supervisor if you are unsure what your assignment is.
All sections and zones: You will be notified of transportation requests in all sections/zones.
Specific sections and zones: You will be notified of transportation requests within your zone(s). Choose as many sections or zones as appropriate, but when a section is selected, all zones will be selected unless you manually clear the check boxes for the unwanted zones. These will be your primary assignment, however if no request exists within this assignment area, you may receive an assignment elsewhere.
Exclusive sections or zones: You will be notified of transportation requests within your zone(s). Choose as many sections or zones as appropriate, but when a section is selected, all zones will be selected unless you manually clear the check boxes for the unwanted zones. These will be your primary assignment, and you will not receive assignments from outside.
Tap Submit
View Job(s)
When a new job becomes available, a notification appears at the top of your screen.
Go to the My Job screen by selecting the Jobs tab at the bottom of your screen.
Optionally, tap the Job List tab on the top right of the screen to refresh the list of all jobs.
Note: Availability of the Job List is role-based.
My Job
After signing in, the My Job screen appears, which gives you access to the following actions:
Pending Jobs displays the number of pending jobs you have.
Break allows you to place yourself on either a break or lunch. See Lunch or Scheduled Break
Mini-Tasks allows you to complete small maintenance tasks between transport requests. See Recording a Mini-Task
Enter Job ID allows you to enter the ID of a transport job and self-dispatch to complete a job not assigned to you.
Messages tab allows supervisors to contact employees. See Transporter messages
Jobs tab returns you to the My Job page.
Settings tab accesses About, Color Theme and Sign Out. See Transporter Settings.
Job Details
On the My Job page, a job will automatically display including the following
Patient's name
Date of Birth
Gender
Medical Record Number
Visit Number
Origin/Destination: The patient's current location and the location where the patient needs to go.
Isolation: If the patient is in any isolation, what type of isolation they’re in.
Mode of Travel: Method of transporting the patient.
Travel Requirements: tools and resources that may be needed for transportation.
Accept / Advance a job
Tap Accept Job.
A confirmation prompt will display entitled Accept Job? Tap Yes. The job will be assigned to you.
Tap Go In Progress.
Tap Yes.
Tap Complete Job.
Tap Yes.
Cancel a Job
Once a job has been accepted and assigned to you, if it is to be cancelled, tap More Options and select Cancel Job.
This will prompt you to select a reason for the cancellation. Tap Reason for Cancellation.
Once selected, tap Yes, Cancel Job. By canceling a job, the job request will be deleted. This action cannot be undone.
Delay a Job
Once a job has been accepted and dispatched to you, tap More Options and select Delay Job.
This will prompt you to select a reason for the delay. Tap Reason for Delay.
Once selected, tap Yes, Delay Job. The delayed job will remain on your My Job page with Delayed displayed in the upper left corner of the task. No other tasks can be completed.
Resume a Delayed Job
The delayed job will remain open and labeled Delayed until you advance it. A job can be delayed while Dispatched or In Progress. Your options are to either resume the current status (tap More Options, scroll down list, tap Resume Job, tap Yes) or advance to the next logical status.
Once completed, tap Complete Job.
A confirmation prompt will display entitled Complete Job? Tap Yes.
Accept a Job Not Assigned to You
To accept a transport job that is not assigned to you, you will need a permission called Self Dispatch that can be granted by the administrator.
Enter the job number at the top in the search box.
When the job details display, tap Accept Job.
A confirmation prompt will display entitled Accept Job? Tap Yes.
Jobs Locking
When a job displays, it becomes locked to your My Job page. While locked, the job is not offered to any other transporter. A transport job will be unlocked and released back into the queue by:
The hold time expiring.
Going on a break.
Manually searching for a job.
A supervisor accessing the Jobs queue to work on transport jobs.
A job card being collapsed by a transporter.
A transport job will remain locked if one of the following actions occur:
Going to Messages.
Going to Settings.
Indicating that a mini task is complete by selecting Mini-Tasks.
Closing the app without signing out.
The app disconnecting from WiFi.
Stopping the Hold Timer
To stop the hold timer without rejecting the job, you can:
Accept the job
Take a break
Sign Out 10
Job Rejection
Once a job has been locked to your screen, if no action is taken, after two minutes the job will be considered Rejected, resulting in a reject notification being sent to your supervisor. You will not receive a notification. While the job will still display on your screen, the job might also be offered to another transporter. If the other transporter accepts the job before you, an error notification will display when you tap accept informing you that the job has already been taken by another transporter. This will refresh the screen and present you with a new job.
Job Assistance
Request Assistance
This option is available from the Dispatched and/or In Progress status.
Once a job has been accepted and assigned to you, tap More Options and select Request Assistance.
Enter the total number of transporters needed for the job from the drop down menu, including yourself (Example: if you need 1 person to assist, choose 2).
Tap Request Assistance.
You are now awaiting assignment of assistance.
After another transporter accepts the job, that transporter will be the assisting transporter, and then you can advance the job. The assisting transporter has no further options on their mobile device, as the primary transporter controls the job.
Confirm Assistance
If you have been requested to assist with a transport job:
You will be notified in the same manner as with a new job.
Tap Accept Job.
A confirmation prompt will display entitled Accept Job? Tap Yes. The job will be assigned to you. As the assisting transporter you have no further options on your mobile device, as the primary transporter controls the job.
To Release Assisting Transporters
Tap More Options and select Request Assistance.
Under the Number of Transporters, select one and then tap Request Assistance.
Reschedule a Job
At certain times it may be appropriate to reschedule a job, rather than cancel and the job will be reassigned for some point in the future. Example: patient is not ready for transport upon transporter arrival.
Once a job has been accepted and dispatched to you, tap More Options and select Reschedule Job. The lead time for the destination appears below Select Number of Minutes.
Select a reason for the reschedule by tapping Reason for Rescheduling.
Select number of minutes before redispatch when the job can be posted again. The system will subtract the lead time from the value in the Select Number of Minutes field. The number of minutes until the job changes to Pending status and redispatches appears below the lead time along with the question, Do you want to proceed?
Tap Yes, Reschedule Job.
Create a Round Trip Job
Some transport jobs may require you to take a patient to a destination and then take them back to their original location. This functionality is available only from the In Progress status. To create a round trip:
Do NOT tap Complete Job. Instead, tap More Options while In Progress.
Tap Round Trip.
A confirmation prompt will display titled Round Trip? Tap Yes.
Your status is now Dispatched, awaiting custody of the patient, for the return trip.
Create a Return Equipment Job
Some transport jobs may require you to take a patient to a destination and then take the equipment back to the original location. This functionality is available only from the In Progress status, and a patient job only. To create a return equipment job:
Do NOT tap Complete Job. Instead, tap More Options while In Progress.
Tap Return Equipment and select one of the following: Return Equipment to Origin or Return Equipment to a Different Location
Select by tapping the circle to the left of the desired choice. Once selected, tap Yes, Return Equipment.
If you selected a Different Location, enter the IVR ID of that Location by tapping the search box and typing in the number with a keypad that will display, and then Done, then repeat the previous step.
Your status is now In Progress for the return trip.
Batched Transport Jobs
When certain like items that need transported have the same origin and/or destination, these items can be grouped together into one transport trip. Transporter Mobile will display details for each job in the batch. Batched Transport jobs are accepted and advanced as with individual jobs, with the transporter receiving credit and reported for each job in the batch.
Self Dispatch
Entering Self Dispatch
Tap Enter Job ID. You will be prompted to enter the Job Number.
Tap Done. Job details will display.
Tap Accept Job and enter a Dispatched status. Reference previous sections for advancing this job.
Exiting Self Dispatch
Tap Return to My Job to cancel Self Dispatch.
Recording a Mini-Task
A mini-task is a non-transport task (ex. filling oxygen tanks or cleaning wheelchairs) that a transporter may be asked to complete. Mini-Tasks can be recorded and completed before, during or after performing a task for which a Transport Tracking job has not been requested. A Mini-Task documents activity performed outside the application and DOES NOT record time-on-task, only a timestamp of when the mini-task is documented.
Tap Mini-Tasks and then choose Select a Mini-Task.
Select a Type of Mini-Task performed.
Once finished, tap Mark Mini-Task Done and select Return to My Job.
Lunch or Scheduled Break
Going On Lunch/Break
1. Tap Break.
2. Tap Type of Break and select the appropriate break type.
3. Once selected, tap Start Break. The window will read You are currently on your Lunch Break or Scheduled Break.
Returning to Work
1. Tap Return to Work.
2. A confirmation prompt will display, tap Ok. Messages Notifications When a new job request comes in, a notification will display at the top of the screen.
Messages
Read Message
Messages can be sent by other users to contact employees.
1. To view messages, tap Messages. This will bring you to your inbox.
2. To view a whole message, tap the message. Tapping the message again will hide its details.
Dismiss Message
To delete all messages:
1. Tap the white X inside the green Dismiss All (top right in inbox).
2. A confirmation prompt will display titled Dismiss All Messages? Tap Ok.
To delete a single message:
1. Tap the white X located at the top right of the single message.
2. A confirmation prompt will display titled Dismiss Message? Tap Ok.
Settings
Within Settings (bottom right), you can access the following
1. About: Includes Legal Information, Security, and App Version.
2. Color Theme: Choose a light or dark color theme based off the time of day for better visibility.
3. View and Set Notification Sounds
4. Sign Out: Sign out of the app and return to the Sign-In screen.
Change Color Theme
Tap the Settings tab at the bottom of any page.
In Color Theme, tap Light Theme or Dark Theme.
The color theme changes for the entire app. Your selection remains after you sign out until you change the setting.
Sign Out
To sign out:
Go into Settings.
Tap the green box labeled Sign Out.
A confirmation prompt will load, tap Ok. Closing the app while you are logged in will log you out automatically, requiring you to sign in when launching the app again
Lunch or Scheduled Break
Going On Lunch/Break
On the My Jobs screen, tap Break.
Tap Type of Break and select the appropriate break type.
Once selected, tap Start Break.
The window will read You are currently on your Lunch Break or Scheduled Break.
Returning to Work
Tap Return to Work.
A confirmation prompt will load, tap Ok.
Transporter Mini-Tasks
From the Jobs Tab, you have the ability to create a mini-task and mark it as complete.
Tap Mini-Task from the Jobs tab.
Select an option from the Type of Mini-Task drop-down menu.
Tap Mark Mini-Task Done.
About Notifications
Notifications concern events such as a status change for a bed cleaning or transport job, the patient's placement is activated, or the patient is marked Ready to Move. The event can trigger a notification that is automatically sent to you depending on how the system has been configured. A notification banner briefly appears at the top of your screen when you receive a new notification. A sound plays to alert you that you received the notification. To change from the default to another sound for notifications, see Chose Notification Sounds. After the notification clears, you can view it again by swiping down from the top of the screen.
If the notification concerns a job for you, after you sign into the mobile application the job automatically appears on your Jobs tab.
If the notification does not concern a job, the bell icon in the top right displays a red dot indicating you have unread notifications.
View Notifications
Go to the Notifications page by tapping the bell icon.
The first few lines of the notification appear along with the number of minutes since the notification was received. New notifications appear at the top.Earlier notifications appear below the new notifications section. Blue dots appear next to notifications that you have not read.
View Full Notification Text
Go to the Notifications page.
Tap the arrow next to the first lines of the notification.
The Notification Details page appears displaying the full text of the notification. The number of minutes since it was received appears below the text.
Tap the double drop-down arrow in the header to view the full list of recipients.
Tap View Patient to go to the card for the patient associated with the notification.
Tap Dismiss to exit the notification.
Mark All Notifications Read
On the Notifications page, tap Actions at the top left.
The Actions options appear.
Tap Mark all as read to remove the blue dot next to all notifications.
Delete Notifications
Delete Individual Notifications
On the Notifications page, tap the x next to a notification that you want to delete.
The notification that you selected clears from the Notifications list.
Delete All Notifications
On the Notifications page, tap Actions at the top left of the screen.
The Actions options appear.
Tap Dismiss all.
All notifications clear from the Notifications list.
About Messages
Signed-in desktop Capacity IQ®, Capacity IQ® EVS Mobile, and Capacity IQ® Transport Mobile users can create Instant Notify messages and send message replies to each other. The message is delivered if the user’s profile has the Screen Alerts notification delivery method enabled through My Notifications.
For example, if you send an Instant Notify message to a user who has Screen Alert enabled as a notification delivery method, the user will receive a Push notification. A message banner notifying of receipt briefly appears at the top of your screen. The contents of the message appears in the mobile application Message Center.
After the message clears, you can view it again by swiping down from the top of the screen.If the message concerns a job for you, after you sign into the mobile app the job automatically appears on your Patients or Beds tab. On your device's home screen, a red dot appears next to the mobile application icon. The number in the dot indicates how many unread messages you have in the mobile application. If the message does not concern a job, the message tab at the bottom displays a red dot (🔴) indicating you have unread messages.
View Messages
Tap the messages icon in the bottom navigation bar.
The Messages page appears.
A blue dot appears next to messages that you have not read.
The first few lines of the message appear along with the number of minutes since the message was received.
New messages appear at the top of the page.
View Full Message Text
Go to the Messages page.
Tap the arrow next to the first lines of the message.
The Message Details page appears displaying the full text of the message. The number of minutes since it was received appears below the text.
Tap the double down arrows in the To box to see the names of all the recipients.
Create New Messages
Tap the Messages icon in the bottom navigation bar to go to the Messages page.
On the Messages page, tap the new message icon in the top right ( 📝).
The New Message page appears.
Tap the To box and tap the name of a recipient in the list that appears.
You can add multiple recipients.
Tap the Enter Text... box to display a keyboard.
Use the keyboard to type a short message.
Tap the enter icon (⏎) to insert the text you typed into your message.
Tap Send to send your message.
Reply to Messages
While viewing the message details, tap Reply or Reply All at the bottom of the message.
The Message Reply page appears.
Tap in the Enter Text... box to display a keyboard.
Type your reply.
Tap the return button to accept the text that you typed and to display the Send button.
Tap Send to send the reply to the recipients in the To box.
Settings Actions
Tap the Settings tab, to display the Settings page.
Select the links below to learn more about what you can do on this page:
Message Groups: View your permanent notification group membership. View and select your temporary notification group memberships.
Notification Sounds: View your current notification sound that your phone plays. Preview and change the notification sound.
Color Theme: Choose a light or dark color theme based off the time of day for better visibility.
Sign Out: Sign out of the app and return to the Sign-In screen.
View and Set Message Groups
The functionality described below for viewing and setting Message Groups on a Mobile device is temporarily only available on iOS mobile devices.
Temporary Groups
To temporarily assign yourself to notification groups for the duration of your login:
Tap the Settings tab.
Tap Temporary Groups.
The notification groups that appear in the list are based on your role.
Select a notification group from the list.
The group you selected appears in its own box at the top of the page.
To remove a group, select the x next to its name at the top of the page.
Permanent Groups
To view the notification groups that you belong to permanently:
Tap the Settings tab.
Tap Permanent Groups.
A list appears of all the permanent notification groups that are associated with you.
A message always appears on the Permanent Groups page stating: "Contact an admin to change what group(s) you belong to" because the page is view-only. Only administrators can change your permanent notification group membership.
If you are a floater and the unit or cluster that you selected when you logged in is associated with a floater notification group, that group's name appears first in the list. You automatically receive the floater notification group's messages for the duration of your login. In addition, a message follows the group name stating, "You belong to this group due to your unit or cluster selection when you logged in."
View and Set Notification Sounds
You can choose a different sound to replace the default tone that plays when receiving notifications. Follow the steps below for the kind of device that you have.
iOS Devices
Tap the Settings tab, to display the Settings page.
Tap Notification Settings to display the Notification Sound page with descriptions of the current and available sounds.
A check mark in a blue circle appears next to the description of the current notification sound.
Tap the arrow next to the sound to hear its preview. The Device Default sound does not offer a preview.
The sounds have a variety of length, volume, and number of repetitions.
The preview arrow changes to a square. When the sound preview stops playing the square changes back to an arrow.
Tap the circle next to a sound to choose it as the notification sound that your device will play.
Tap Submit to save your selection.
Your sound selection is associated with your user credentials and will play for notifications on any iOS device on which you are logged in.
Android Devices
Tap the Settings tab, to display the Settings page.
Tap Notification Settings to display your device's Notification Sound library.
Select a sound.
Your sound selection will play for notifications for all users on this Android device until a user changes it on this device.
Set Color Theme
To change the Color Theme:
Tap the Settings tab at the bottom of the screen.
Select the option button next to either Light Theme or Dark Theme. The theme will automatically change upon selection. Your selection remains after you sign out until you change the setting.
Sign Out
Tap the Settings tab at the bottom of any screen.
Tap Sign Out.
A confirmation prompt will appear, tap Ok.
Closing the app while you are logged in will log you out automatically, requiring you to sign in when launching the app again.sign in when launching the app again.
About Logout When Charging
If your healthcare system has the Logout mobile user on charge setting enabled, mobile application users who plug in their phones are automatically logged out of the Capacity IQ® Transport Mobile application. The following table describes job and user statuses if the user charges his or her phone during different circumstances and at times in the workflow
Initial Job and Transporter Status | Transporter Notes | Transporter's Action | Application's Actions | New Job Status | New Transporter Status |
No job exists | Transporter is Available | A transporter plugs in his/her phone while he/she is available but not yet assigned to a job. | No changes. | N/A | Out |
No job exists | Transporter is on Break | A transporter plugs in his/her phone while he/she is on a break or lunch. | No changes. | N/A | Out |
Dispatched or | Only one transporter is needed for the job. | A transporter plugs in his/her phone after accepting a job | Reschedules the job for 1 minute in the future. | Pending | Out |
In Progress or Delay/In Progress | Only one transporter is needed for the job. | A transporter plugs in his/her phone after placing the job in progress. | Completes the job | Complete | Out |
Dispatched and Delay/Dispatched or In Progress and Delay/In Progress | The user is the first transporter (primary) to accept a job that requires assistance. | A transporter plugs in his/her phone after: 1. Requesting assistance AND |
| Assist | Out |
Assist | The user is the primary transporter on a job. | A transporter plugs in his/her phone after:
|
| Assist | Out |
Assist | The user is a secondary transporter (assistant) on the job. | The transporter plugs in his/her phone after:
|
| Assist | Out |
Dispatched and Delay/Dispatched or In Progress Delay/In Progress | The user is a secondary transporter (assistant) on the job. | The transporter plugs in his/her phone after:
|
| Assist |
|