To accommodate customers overseeing multiple Capacity Management Suite® instances with diverse timezones, we have implemented a new "_ENTERPRISE" timestamp field for each timestamp associated with application in all CMS data sources. For instance, "COMPLETED_TIMESTAMP" in BTJob data source will have 3 fields - "COMPLETED_TIMESTAMP","COMPLETED_TIMESTAMP_UTC", "COMPLETED_TIMESTAMP_ENTERPRISE". The "_ENTERPRISE" timestamp showcases data in the Tenant Timezone (as configured in IQ Tenant Settings for each tenant), while the original timestamp (without "_ENTERPRISE") and with "_UTC" continues to display the timestamp in the Capacity Management Suite® Instance timezone and UTC timezone respectively. When calculating durations in Tableau, it is advised to utilize the "_ENTERPRISE" timestamp with the NOW() function for precise results.

See our Command Center Dashboards page to view more detailed information on the available Command Center Dashboards.

Executive Overview is a new dashboard that serves to replace our Executive App and recreate its functionality in SynapseIQ®.

This is the first SynapseIQ® dashboard designed specifically for a mobile device. For the best functionality we recommend viewing on the Tableau Mobile app, but viewing within a web browser will also work. This dashboard still has a desktop computer view built-in, meaning it can be viewed on both desktop and mobile devices. If interested in seeing the mobile layout while viewing on a desktop, select the 'Device Layouts' button near the top right of the screen.

We have now deployed Data Source Extracts to all customer sites for historical throughput data sources. For questions related to Data Source Extracts please refer to the Data Source Extracts page of our online help.

Please refer to the Data Points – Standard Lane page for more details on new data points.

On December 13th, the SynapseIQ® server was upgraded to Tableau version 2022.1.19. This update is for US customers only and it includes the following design and functionality changes:

On November 16th, the SynapseIQ® server was upgraded to Tableau version 2022.1.19. This update is for EU customers only and it includes the following design and functionality changes:

New data points were added to the data sources listed below. Please refer to the Data Points – Full Standard Lane page or the Data Points – Fast Lane page for more details on the new data points. New data points were added to the data sources listed below. Please refer to the Data Points – Full Standard Lane page or the Data Points – Fast Lane page for more details on the new data points.

One new data point has been added to all Full Standard Lane (Capacity Management Suite®, TransferCenterIQ™, and Classic TransferCenter™) data sources:

WAREHOUSEACQUISITIONDATE_UTC - The latest timestamp that a record is inserted in Snowflake Data Warehouse in UTC format.

A new filter was added to the SIQ dashboard that will filter all of the transporters with no dispatches even though they have other metrics and are logged in to the system. Please remove/edit the filter if you wish to see all of the transporters.

Two new published data sources are now available in SynapseIQ:

New data points were added to the Discharge Milestones (Full Standard Lane) data source:

As an effort to make the data accurate, we corrected the BedTracking Jobs to display the correct Job Status Type as "Completed" if there is a valid Complete Timestamp.

The newly released Transfer Center Case Teams Full Standard Lane report displays information related to the case team assigned to transfer cases and a detailed breakdown of transfer cases.

New data points were added to the Current Patient Placement (Fast Lane) data source:

We are changing the logic so that the Current Patient Placement data source will always include placements associated with an active patient visit record. Previously, a limited number of patient placements might be excluded from the fast lane, and this change ensures we include all of the associated placements.

We have added the WAREHOUSEACQUISITIONDATE_UTC data point to the Patient Placement (Full Standard Lane) data source.

In an attempt to match the Transporter Employee Performance (Full Standard Lane) data source with the Capacity Management Suite®, the "MINI TASK COUNT" field is deprecated.

As part of continuous improvement to the Full Standard Lane data latency, we made a few performance improvement changes to the Patient Visit and Patient Placement data sources.

The below changes were made to the Transport Employee Performance dashboard:

Two new data points have been added to the Transporter Employee Performance data source:

Two new data points have been added to the IQ Case data source:

*A Case Team can be used to assign a collection of users who specialize in a particular kind of transfer case to a Transfer Center Case (see the screenshot below).

One data point has been updated in the IQ Case data source:

The SQL queries that power the Fast Lane data sources have been optimized to improve ongoing management and maintenance. This change is done in the background and should not cause any disruptions to data flow.

The new Patient Placement Pipeline Dashboard that we previewed in February, the first visual depiction of patient flow data, is now available in the standard content. This dashboard displays the key time intervals from when a bed becomes empty to when the next patient occupies the bed. The dashboard also shows an average interval figure for all placements that have been completed. The pipeline highlights which parts of the process meet the best practice goals and which might be causing delays to patient flow.

The new Patient Placement Pipeline Dashboard is available with other Command Center Dashboards.

A new published data source is now available in SynapseIQ.

This data source contains the detailed events occurring in physician communications in each transfer center case. Each of the events in the communications history will be a unique row in this data set, including the times contacted, the times when the call is returned, the times conferenced, and the times when any disposition is set on the communication record.

We have updated the logic for the data point "Last_Upgrade_Status" in the EVS_STREAMING data source. Previously, it referred to the status that the job was "last upgraded from," and now with the updated logic, it refers to the status that the job was "last upgraded to."

See below details on the data exposed (retention hours) in Tableau for the following Fast Lane data sources:

Two new data points were added to the Current Transfer Milestones (Fast Lane) and Discharge Milestones (Standard Lane) data sources:

These fields represent a patient's status in Capacity Management Suite® when they are close to being discharged. For more information, please view the full data sets on the Standard Lane and Fast Lane Data Points pages.

We also corrected data ingestion and transformation logic for the Transport Employee Performance data source to ensure that the metrics seen in SynapseIQ for transporter performance match what is seen in Capacity Management Suite. We also updated the standard content folder's Transport Employee Performance dashboard to reflect these changes.

New Calculations:

We have changed the logic for the Dispatches Per Hour calculation. We are now calculating this as the sum of Dispatch Count / Total Available Minutes, + Total Dispatch Minutes + Total InProgress Minutes * 60. The full code is below:

There is also a new calculation for Avg Minutes Dispatched to Complete that is the sum of the Total Dispatch Minutes + Total InProgress Minutes / Dispatch Count. The full code is below:

Transport Employee Performance Dashboard updates:

We replaced the field reference in "Avg Dispatch and Complete Time" BAN and visualization with a new "Avg Minutes dispatch to Complete" field. This field matches Capacity Management Suite logic and provides the correct values.

A data point in the Transport Tracking Standard Lane data source has been updated. The Is_Round_Trip_Job flag indicates if a transport job is a "round trip," meaning the origin and last destination are the same. Previously, this data point counted each leg of a round trip job as one complete job, which resulted in duplication. Now, this field will correctly show round trip jobs as one complete job instead of counting both legs of the transport.

This data source still shows every individual transport job as a separate row. This change is specific to the Is_Round_Trip field.

The Patient DOB fields in Current Patient Visit (fast lane) are being updated.

The Patient Visit Standard Lane will be updated in the near future with the same changes.

What is the purpose of these changes?

There were duplicate Date of Birth fields in the Patient Visit datasources with only the DOB_Timestamp_UTC field showing the correct values.

The first Patient_DOB field showed as a string value, which required some manipulation in order to be used correctly as a date field.

The Patient DOB_Timestamp field previously showed the local timestamp value, which caused confusion based on the timezone where the user viewed the data. For example, a user viewing the data in EST vs PST could show a patient with a different age depending on when the user viewed the data. By changing this field to also point to the UTC timestamp, we can ensure that the correct patient age is always showing regardless of timezone.

The SynapseIQ standard content has been updated. This update includes minor fixes and enhancements to existing content.

EVS Employee – Switched the data source to the EVS_Streaming fast lane. Previously this was connected to the BTJob Standard Lane as "Completed By Employee" was not a field in the fast lane. The dashboard displays all of the same metrics: Number of jobs, response time, clean time, and turn time by employee.

Patient Flow – Fixed a Census unit filter that was only affecting one worksheet instead of all connected to the data source.

Patient Placement and Patient Visit – Fixed an issue with the custom date filter that would not allow users to select a custom start date.

Transport Employee – Fixed the duration calculations that were taking an average of an average. Now the report shows the true average, the total duration divided by the number of jobs.

Predictive Admissions – The report is now displayed at the Unit level by default. Added a filter (Auto Unit Filter Selector) that removes units with partial data by default. If a campus/unit does not have full data in the date range, the forecast will not generate. To see which units are excluded by default, users can hover over the "Hidden Units" text at the top right of the screen.

TCIQ Issues and Notes – The TCIQ Issues and Notes dashboard has been enhanced with a filter to only include cases with notes by default. This helps with performance of the data source. Users can modify this filter in Tableau desktop if they desire to see all cases within this data source. All cases are always displayed in the main IQ_Case data source.

Transport Tracking – Changed the "IS_ROUNDTRIP_JOB" field to be a discrete dimension and displays values of Yes or No. Previously this was showing as a measure (displaying the data as 1 or 0) which causes Tableau to treat it as a continuous number.

To US SynapseIQ® Analytics platform users,

On 12/05/2022, improvements to the SynapseIQ® Analytics platform will be made that require whitelisting additional URLs for outbound data continuity:

If you currently whitelist services.teledev.io and *.teledev.io by IP address, you must whitelist the following IP addresses:

IF THESE CLIENT WHITELIST CHANGES ARE NOT COMPLETE BEFORE 12/05/2022, YOUR DATA FLOW TO THE SYNAPSEIQ PLATFORM WILL BE IMPACTED.

Please ensure your hospital IT team is made aware of this change requirement. We appreciate your understanding and willingness to complete this change before 12/05/2022 as we implement additional improvements to ensure the safety of your operational and patient data.

Delay reason codes and delay timestamps have been added to the Current Transport Tracking and Transport Tracking data sources! Reason codes allow users to see why a Transport Job was delayed. Irrespective of the delay status, the delay and reschedule reasons are shown as first and latest delay reason. For a full list of data points and definitions, please visit the Data Points tab.

A slight change was made to ensure that the Census Current data source logic was 100% matching what is shown in both Census Snapshot (Standard Lane) and Capacity Management Suite (CMS). The Census data sources are derived as per CMS guidelines in the location settings: a campus and discipline set for the location, and one of the following flags: Include in Census, Count as Physical, or Count as Staffing.

The newly released Current Transfer Milestones fast lane data source and Interactive Report allows users to view Transfer Milestone data from the Capacity Management Suite® solution. The interactive report gives a detailed table view of the Transfer Milestones, focusing on Transfer Assign Time, Transfer Request Time, Patient Transfer Time, Patient Expected Discharge Time, and Actual Patient Discharge Time. The indicator in the rightmost column shows if the patient was discharged within 24 hours of the transfer taking place.

The Spill Clean Type data point has been added to the BTJOB (EVS Standard Lane) data source. Previously, this was only available in the EVS Streaming fast lane data source.

The following existing Interactive Reports have also been updated:

Environmental Services

Patient Visit

Length of Stay

Patient Placement

Observation Patients

Backdated Discharges

The Transporter Employee Details datasource enables users to create a report that displays transporter daily statistical data, such as breaks, delays, available time, and durations. This is a Standard Lane data source as the data are captured as an hourly snapshot. For the full list of available fields, please visit the Data Points page of the Online Help.

A new Transporter Employee Performance interactive report has been published to the Throughput folder. This report shows a detailed breakout of all transport jobs by employee for the past week (users can change the date range in the filter menu). The report is broken out by Number of Dispatches, Completed Jobs, Rejected Jobs, Delayed Jobs, Total Delay Duration, Avg. Dispatch Time, Avg. In Progress Time, and Avg. Dispatch to Complete. There is a visual dashboard which shows the distribution of transporters for a given metric as well as a tabular report with the row-by-row data. Users can select the 'Open Table' button in the top right corner of the screen to switch between the two.

Current Patient Attribute Details is a new fast lane data source that displays the start date, end date, and the duration that an attribute was attached to a patient. Previously, SIQ users were only able to see a list of all attributes that were currently applied to a patient within the Patient Visit datasource.

The Patient Attribute Details interactive report makes this easy to see by listing out all of the attributes that were added over the last 7 days (users can change the date range in the filter menu). For the full list of available fields, please visit the Data Points page of the Online Help.

Due to a defect on the CMS side, data are only available for the unarchived records until a hotfix is applied. This means all data are available from 5/30 onwards. Once the CMS hotfix is applied, all Standard Lane records will be available. The hotfix is scheduled to be pushed out by the end of June with no downtime or action needed by end users.

The IQ_Case_Enterprise datasource has been updated to allow for more accurate reporting from the enterprise structure within TransferCenter IQ. Previously, the enterprise data were being joined with the IQ_Case table on ONLY the referring facility. The data source is now comprised of the main IQ_Case table, which is joined with the Enterprise table in three ways—referring, preferred, and destination facilities. This change has been made to capture transfers that, for example, may not have a referring facility.

The TransferCenterIQ enterprise structure allows users to configure the structure of their health system. In SynapseIQ, this data source is used to easily identify in and out of network transfers. This change does not result in anything being taken away as we are adding more data to the data source.

The following TCIQ workbooks are connected to the IQ_Case_Enterprise data source:

For more information on the enterprise structure within TransferCenterIQ, please visit this link.

The Patient Flow Command Center dashboard displays shows a comprehensive view of your facility’s demand and performance. Users can easily monitor the incoming demand, the current occupancy, and the upcoming discharges. This dashboard is connected to all fast lane data sources, showing the current metrics for the day. This dashboard works best when filtered to one individual campus at a time. Users can change the campus by using the filters in the pop up menu in the top left corner of the screen. Click here for more detailed documentation.

The TransferCenter Map interactive report has been modified to include more meaningful metrics. The previous version of the TransferCenter Map interactive report compared case numbers to the previous month, indicating a drop or raise in transfers. Now the TransferCenter Map interactive report displays case volumes by location, disposition, case type, service line, and destination/referring facilities. Clicking on any of the bars will filter the map to those specific locations. This interactive report is connected to the IQ_Case Standard Lane data source.

The Transfer Center Case Breakout interactive report displays trending information for all OPTC cases over a given period of time. This report differs slightly from the TCIQ version that displays the cases by in and out of network. Users can still see the cases by in network and out of network by using the Destination Health System in the filter menu. By default, the report shows the cases broken out by week and disposition. Each cell is compared to the previous value with both the text color and arrows. This report is connected to the Transfer_Center_Consult Standard Lane data source.

The Tableau server has been upgraded to version 2021.4 with a host of new features and enhancements. Please review the following changes. If you have any questions, reach out to TeleTracking Client Support at 1-877-570-6903.

The navigation in the 2021.4 version of Tableau server is slightly different from past versions. The biggest change to navigation comes with the main buttons on the left side of the screen. The Explore button is now the bottommost option, with 2 new buttons, Collections and Personal Space. The Explore page shows the highest level of navigation within the SynapseIQ® Enterprise Solution, with the TeleTracking Standard Content and Customer Custom Content folders.

Collections are a new feature that allows users to gather dashboards and data sources into an easy to access folder. For example, users could create a Transport collection that contains all content related to Transport Tracking in one easy to find place. Collections function similar to favorites, but unlike favorites, collections can be shared with other users. Collections can remain private if desired, and the files within the collection retain their previous permissions.

To see Collections, use the navigation pane on the left side of the screen.

To add content to a collection, simply select the desired workbook and select Add to Collection.

For more information on Collections in Tableau, please see: https://help.tableau.com/current/pro/desktop/en-us/collections.htm

The personal space is a private location for Publishers or Editors to store any content before sharing with others. This eliminates the need for users to create private project folders for every individual. All users will only be able to see the contents of their own personal space. To share content from a personal space, users must first move the content out of the personal space and into a project folder. The Personal Space is similar to the My Reports tab in Custom Reporting Solution™ application.

For more information on Personal Spaces in Tableau, please see: https://help.tableau.com/current/pro/desktop/en-us/personal_space.htm

Users can now copy and paste dashboard objects (containers, text boxes, images) across different dashboards. Individual worksheets and containers cannot be copied between workbooks. This new functionality allows users maintain and replicate format/size for faster dashboard creation.

The Save and Save As buttons have now been replaced with Publish and Publish as buttons. They still have the same functions, just with a different name! A button has also been added to the top right corner while in edit mode to making publishing easier.

A new replay button has been added to show dashboard animations when changing filters. If animations are turned on for a dashboard (they are by default), changing filters causes the data to move. The replay button allows users to rewatch this animation to get a better understanding of how the data has changed.

Users with at least Publisher access can now see all private custom views, which allows for better content management.

The filter options in have been improved to give users more control over conditional formatting and exactly where the filters are applied. Filters can now be applied to selected worksheets. Previously filters could be applied to all worksheets using a common data source, or only one worksheet at a time.

Filters can also now be applied to the data source itself. This is useful when wanting to limit data (for performance), or applying a universal filter that should be on every worksheet. To apply a data source filter, select the desired data source from the Data drop down and select Edit Data Source Filters.

There is now more control over formatting individual worksheets in Tableau server. The biggest change is that users can now change the background color of a worksheet. Navigate to the formatting menu and select Worksheet to see a list of available options.

Users can now design device specific dashboards within the browser. Tableau will automatically recognize the screen size of the accessing device and will present the appropriate device view. This allows users to have one Tableau workbook that is optimized for multiple screen sizes. Only views (charts) included in the default layout can be used in other layouts.

The Transfer Center Case Breakout interactive report displays trending information for all TCIQ cases over a given period of time. By default, the report shows the cases broken out by week and disposition. Each section also displays the cases by In Network and Out of Network. Each cell is compared to the previous value with both the text color and arrows.

The Transfer Center Case Breakout report is connected to the IQ_Case_Enterprise and Case_Physician_Communication Standard Lane data sources. This report is also highly configurable, with multiple filters for each section to ensure the most accurate data is being displayed. Please review the filter options when initially setting up the report:

The Lost Business section at the bottom displays the number of cases and a percentage calculated as (Cancelled + Declined Cases)/(All Cases – Consults – Other).

The Predictive Admissions interactive report leverages Tableau’s built-in forecasting feature to predict campus admissions for the next 2 weeks. By default, the data is displayed for all campuses at a high level. The blue line shows the actual admits, while the green line displays the predictions, as well as the confidence interval in the lighter shaded areas.

The tables on the right show a history of past forecasts. In the following example, we can see what the estimates were for each campus, as well as the actual admissions.

This report is not meant to predict admissions with 100% accuracy. During testing, the forecast accuracy still performed closer to 90% accuracy. The forecast simply looks at Standard Lane data in order to create a trend for the next 2 weeks. These are the full forecast options:

If there is not enough Standard Lane data to create a forecast, the report will show a “No forecast” tag on the chart. The example below shows a campus with partial data that breaks the forecast. In order to get the forecast to display, simply filter out the campuses with partial data.

For more information on how the forecasting feature works, please review this Tableau white paper.

Both the EVS Streaming and Current Transport Tracking fast lane data sources have been updated to include all data points that are available in the Standard Lane versions! In total 63 new data points are available between the 2 data sources.

One new data point was added to the EVS Streaming data source: Spill Clean Type. This field allows users to determine the category of spill job that is being requested, and is commonly used to track daily cleans. For more information, please view the full data sets on the Fast Lane Data Points page!

The Current Bed Status data source is a fast lane data source that is a more streamlined version of the Current Location Action Status data source. Recently, Current Location Action Status has been having much longer load times due to the complexity of data being aggregated from multiple locations. The Current Bed Status shows only the current status for each location, allowing the data to load much faster. The data source is prefiltered to only include bed statuses that have an end timestamp of Null, meaning they are still in that (current) status. The standard content Blocked Beds command center dashboard has been repointed to this new data source. Any custom content that is connected to the Current Location Action Status data source should be switched over to the new Current Bed Status data source for faster load times.

The new Performance Trending Scorecard is designed to help users look at the key Capacity Management Suite metrics needed to improve patient flow – all in one place! Each metric is a key indicator of where the patient flow opportunities and successes are, and can help users understand what processes to focus on. Additionally, you can see these metrics over different time spans to help narrow or broaden your view of performance.

The Performance Trending Scorecard displays Standard Lane data from Placement (broken out into multiple areas), Patient Visit, Transport, and EVS Standard Lane data sources. By default, the dashboard displays the data by month for the past 12 months. Daily, weekly, and monthly view options are provided to help users better understand which direction their patient flow efforts are heading. To change these date aggregations and refine which campuses/units to include, simply click the filter menu in the top-left corner of the screen. Similar reports in CMS were heavily filtered to include only certain campuses/units, so we recommend looking at all of the available filters to remove any unwanted units:

This scorecard can be further configured to modify the target metric values. For example, if your health enterprise has a different target metric for an EVS response time, click Show Target Values in the top-right corner of the screen. Then, type in the desired value to change the target, which will change the color calculations to match.

Two new published data sources are now available in SynapseIQ.

These data sources contain bed location and status level information from Capacity Management Suite. For more information, please view the Data Sources Overview tab.

The new Blocked Beds command center dashboards displays the number of currently blocked beds by reason and location. This dashboard is connected to the new fast lane data source, Current Location Action Status. The currently blocked beds are defined as those that have an Action of Blocked, and an End Status Timestamp that is Null (meaning the blocked action is still active). By default, this dashboard shows all currently blocked beds grouped by campus. This can be filtered to specific campuses using the filter menu in the top-left corner. This can also be further broken out to show by Unit or by Location by hovering over the “Campus” header until a +/- button appears.

The new Standard Lane Blocked Beds interactive report contains information for any bed that was ever blocked during the selected date range. The report shows the total number of blocked beds by both the reason and the bed location. By default, this report shows the last full month of data, but can be changed using the menu button in the top-left corner. Similar to the command center version, this dashboard can easily change the level of aggregation by hovering over the campus header until the +/- button appears.

The TCIQ Transfer Case Volume Analysis report is a new Interactive report that allows you to easily see the detailed case volume information for a given date range. This report connects to the IQ_Case Standard Lane data source, and allows for a full Standard Lane picture of TransferCenterIQ cases. Clicking on any bar in one of the charts will filter all of the other charts in the report. The report breaks out the total cases by a number of metrics, including:

Users can also choose to look at this data in a row-by-row tabular view. Clicking the “Open Table” text at the top of the dashboard will bring the user to this tabular view:

Filters can also be applied on the tabular view by clicking the menu icon in the top-left corner.

The Discharge Milestones data source and interactive report displays data relating to the Discharge Milestones functionality contained within the Capacity Management Suite® solution. The interactive report displays the discharge milestones by status, duration, and location. It also lists the number of delays by location and reason. For more information on the specific data points included in the Discharge Milestones data source, please refer to the Standard Lane Data Sources section of the Online Help.

The Care Progression Indicators data source and interactive report displays data relating to the Care Progression Indicators contained within the Capacity Management Suite® solution. The interactive report displays the care progression indicators by status, grouping, and duration. For more information on the specific data points included in the Care Progression Indicators data source, please refer to the Standard Lane Data Sources section of the Online Help.

The Enterprise Observation Patients dashboard and Observation Patients interactive report allow users to monitor their observation patients by location and observation duration. Enterprise Observation Patients (Command Center Dashboard) is connected to the Current Patient Visit data source and shows the current observation patients in real time. Observation Patients (Interactive Report) is connected to Patient Visit and by default, shows all observation patients for the past two weeks, including patients who have been discharged.

The Enterprise Observation Patients dashboard can be found in the Command Center Dashboards folder, while the Observation Patients report can be found in the Interactive Reports > Throughput folder.

The Census Standard Lane Trends interactive report allows users to see their census percent over time. A unique calendar view makes it easy to follow the trends throughout the calendar year. This report also breaks out census by campus, month, day of the week, and hour of the day. Users can switch between physical and staffed census by using the parameter in the menu.

The Patient Visit data source is now available in the fast lane! All data points form the Patient Visit Standard Lane have been added to a new fast lane data source, Current Patient Visit. The standard content command center dashboards that connect to Patient Visit have been re-pointed to the fast lane. Those dashboards are:

For more information on the data points in Current Patient Visit, please refer to the Fast Lane Data Sources section of the Online Help.

New filter functionality has been added to SynapseIQ! Each standard content dashboard will now feature a menu button in the top left corner:

Clicking this button will show the available filters and parameters that can be used to customize each dashboard. Previously, Command Center Dashboards did not have any configurable filters by default. Users can now filter to specific campuses, units, or disciplines, and change various threshold parameters on the front end.

The following images show examples of both a Command Center Dashboard and an Interactive Report.

The Volume Analysis interactive report enables you to review summary information captured every hour by the TeleTracking XT system. This data shows the total number of admits, transfers, confirmed discharges, and other events that occurred during a specified timeframe. To see a list of all available fields in the Volume Analysis data source, please view the recently updated Data Sources tab.

Backdated Discharge Time is the time from the documented time of patient discharge (what is manually entered into the ADT) to the time it was actually entered and TeleTracking was notified of that patient's departure. By default, the Backdated Discharges interactive report shows only those with durations longer than 30 minutes but can be changed by using the parameter at the top of the report. Clicking on a bar in the Backdated Discharge Volume chart will filter the table below. The Backdated Discharge report is built from data in the Patient Visit data source.

The Volume Analysis interactive report enables you to review summary information captured every hour by the TeleTracking XT system. This data shows the total number of admits, transfers, confirmed discharges, and other events that occurred during a specified timeframe. To see a list of all available fields in the Volume Analysis data source, please view the recently updated Data Sources tab.

Backdated Discharge Time is the time from the documented time of patient discharge (what is manually entered into the ADT) to the time it was actually entered and TeleTracking was notified of that patient's departure. By default, the Backdated Discharges interactive report shows only those with durations longer than 30 minutes but can be changed by using the parameter at the top of the report. Clicking on a bar in the Backdated Discharge Volume chart will filter the table below. The Backdated Discharge report is built from data in the Patient Visit data source.

In addition to the Transport Standard Lane data source, with this release a new Transport Fast Lane data source entitled Current Transport Tracking has been added to SynapseIQ with a latency of less than five minutes.

Current Transport Tracking is connected to the following Command Center dashboards:

Use the table below for a complete list of the new data fields in this data source.

See the Data Points pages to view a complete list of the data fields and data sources available in SynapseIQ.

The Patient Placement Fast Lane data source (also denoted as Current_Patient_Placement) has been added to SynapseIQ. This data source contains data from the last 3 days and has a latency of less than five minutes.

This data source will automatically connect to the standard content command center dashboards for Patient Placement and Enterprise Scorecard (for Occupied Timer metrics).

Use the table below to view Patient Placement data fields and their descriptions, or see the Data Points pages to view a complete list of the data fields and data sources available in SynapseIQ.

Of the original 5 IQ_Case reporting data points scheduled for Transfer Center IQ, 34 have been delivered. Use the table below to learn the status of specific data points.

Dashboard subscriptions can now be set up to deliver updates on a custom schedule, rather than pre-set delivery times. Custom subscription schedules will allow users to decide the day(s), time, and frequency of subscription report delivery.

Any existing subscriptions will not be affected by this update and will continue to deliver subscription reports at their designated time.

The new TCIQ Issues and Notes interactive dashboard allows users to view notes attached to TransferCenter cases, and recreate previous TCIQ History reports.

TCIQ Issues and Notes is connected to the IQ Notes, IQ Issues, and IQ Issue Notes data sources. See the Data Points pages to view the data source definitions.

The following updates have been made to this dashboard:

The Patient Visit data source now also filters based on the "Is Ever Admitted" flag, which is set to 'True'. Essentially this helps every chart connected to this data source more accurately display data for patient admits and confirmed discharges.

The dashboards affected by this updated are:

The Interactive and Command Center versions of this dashboard have been updated to distinguish COVID-19 patients from all other patients, and identify the gender of all patients.

Users are now able to export views from Interactive dashboards as a PDF by selecting the Export PDF button at the top of a dashboard.

This feature is especially useful for sharing insights gained from specific views of a dashboard.

With this release, SynapseIQ now has templates for Interactive and Command Center reports available to create pre-formatted custom reports.

The Patient Visit Interactive dashboard has been updated to include a visualization for Compliance by Unit which will display number of discharges at the unit level.

In the Census Current data source, the calculation for Census % is being updated to: Occupied Census Beds / (Total Permanent Beds - Blocked Beds)

Originally, the calculation was: Occupied Census Beds / Total Permanent Beds

This new interactive dashboard displays length of stay, discharge, and census metrics calculated using the Patient Visit data source.

The Length of Stay interactive dashboard shows metrics for all patients as well as ICU patients. ICU patients are those patients whose discharge unit is assigned the Critical Care unit category.

On April 8th, 2020, SynapseIQ® Enterprise underwent a server update to enhance the user interface, and expand the features and capabilities of the application. The server update also includes hardware improvements designed to increase the application's performance.

As part of the interface updates, a new home page has been created that includes: recently viewed dashboards, recommended dashboards, as well as banner updates for the latest information on SynapseIQ® Enterprise.

However, users can still access their health system's dashboards through the classic folder structure by using the Explore tab.

This feature allows users to find AI-driven insights to discover potential explanations for why particular data points are unexpectedly low or high. For instance if Average Response Time is higher than usual on a given day, you could use the Explain Data feature to learn potential reasons for the increase in response time.

To learn how to use Explain Data, click here.

With this update, users will now be able to edit dashboard tooltips to display metrics and information that has been customized to fit their health system.

To learn how to edit tooltips, click here.

Powered by natural language processing technology, this feature lets users ask data questions and in response, the application will create a basic visualization to answer the question.

To learn how to use Ask Data, click here.

With the ability to create parameters on the web, users can now filter between data sources that are not linked.

To learn how to create parameters, click here.

When subscribing to a dashboard, you now have the ability to have a PDF subscription that will provide PDF versions of a dashboard. How frequently these PDFs are delivered will depend on your settings when the subscription is initially set up.

To learn how to subscribe to a dashboard, click here.

Tables in SynapseIQ® Enterprise now support up to 50 columns.

The Capacity, Census, and Epidemiology (COVID-19) dashboards have been updated to display data on confirmed COVID-19 patients, the number of patients that need ventilation, bed capacity for intensive and intermediate care, and more to help health systems combat COVID-19. Both Command Center and Interactive versions are available for this dashboard.

Users must filter out any isolation type that is either “None” or “Standard” for the total number of isolations (which appear at the top of the dashboard) to display accurate counts.

This dashboard is built from the following data sources:

To support the metrics available in the updated version of these dashboards, new data fields have been added to the Census Current data source:

To see original version of these dashboards, see the 2020-03-20 update of our product updates page.

With this release, the default refresh timer on Command Center dashboards has been changed to 5 minute intervals to improve overall performance.

Previously, Command Center dashboards updated data points using an API refresh that left the dashboard visible while refreshing.

However, with this release we have updated to a page refresh method for improved performance. The page refresh method will leave the page momentarily blank while new data is retrieved:

The new Census and Capacity dashboard is designed to identify key metrics such as ICU capacity and available beds to assist health systems with COVID-19. Both Command Center and Interactive versions are available for this dashboard.

This dashboard is built from the following data sources:

With this update, users can now also schedule daily subscriptions for 8 PM UTC.

All desktop interactive views have now been set to a fixed size (1700 x 900) in order to enhance subscription formatting.

A campus filter has been added to the Command Center and Interactive version of this dashboard. This update will allow users to narrow down employees by campus rather than viewing all workers in the health system at once.

The Pending and Confirmed Discharge fields are now filtered based on Patient Status Type. This update offers a more accurate total count of each discharge field and affects the Command Center and Desktop version of this dashboard.

With this update, certain dashboards can now be customized by changing threshold values directly on a visualization.

The following dashboards now have adjustable parameter thresholds:

The process to adjust parameter thresholds varies between Interactive and Command Center dashboards. Click here to learn how to change thresholds on each.

The Average Delay filter has been replaced with a Total Delay > 0 filter to prevent non-delayed jobs from being included in the count of delays.

The date filter on Transfers by Referring facility has been updated to display the last two months instead of the last two days. The tool tip now also shows transfers instead of declines.

The Enterprise Scorecard dashboard now connects to the Census Current and EVS Streaming Fast Lane data sources instead of Census Snapshot and BTJobs.

Specifically, the visualizations now connected to Fast Lane data sources are:

With this update, the metrics on the visualizations listed above will match the same metrics from Enterprise Census and Enterprise EVS Performance (which are both connected to Fast Lane data sources).

This dashboard now uses Campusdatetime UTC as the date filter instead of Campusdatetime so that data is based off of local time zones. The filter is set to only show "today".

A relative date filter has been added to the Interactive and Command Center version of this dashboard so that only data from the current year is utilized on the Accepted Transfers visualization.

On the Placement Status by Facility visualization, the label "In Progress" has been changed to "Assigned" to accurately reflect the status of a placement.

The disposition = cancelled filter has been updated on the Cancelled and Cancels visualizations to include dispositions spelled as either "canceled" or "cancelled".

To decrease data refresh times to five minutes or less, some Command Center dashboards have been placed in the new Fast Lane. In the Fast Lane, dashboards are linked to truncated versions of their original data source to focus on key metrics, and provide quicker feedback. This update does not affect any current data points, filters, or visualizations.

With this release, the Enterprise EVS Performance Command Center dashboard has been moved to the Fast Lane.

The Enterprise Census Command Center dashboard was also moved to the Fast Lane in a previous release (2019-11-6).

The dashboards are now also linked to the Fast Lane version of their original data source. Use the table below to learn about the new mapping:

These data sources will only be replaced in the Command Center version of the dashboards mentioned, and do not affect their Interactive dashboard counterparts.

Follow the links below to explore the new Fast Lane data sources:

The following column descriptions from the Census Current and Census Snapshot data sources have been updated:

This release introduces two new dashboards: EVS Employee Performance and Transport Employee Performance. These dashboards help track employee performance compared to the thresholds for environmental services and transport metrics. Both are available as Command Center and Interactive dashboards.

The Transport Employee Performance dashboard breaks down transporter metrics by employee to help illustrate who is or is not meeting the thresholds of their position. It is linked to the Transport Tracking Jobs flat table.

Interactive Dashboard

Command Center Dashboard

The EVS Employee Performance dashboard breaks down environmental service metrics by employee to illustrate who is or is not meeting the specified thresholds. It is linked to the BT Jobs flat table.

Interactive Dashboard

Command Center Dashboard

The new Census Dashboard allows you to track bed availability and capacity with the consideration of additional census metrics. Census is available as both an Interactive and Command Center Dashboard.

Interactive Dashboard

Command Center Dashboard

The hardware and server configuration page has been updated with important information about uninstalling previous versions of Java.

Navigation for the SynapseIQ® Enterprise Solution online help has been reorganized to include an "Administrator" section, and structure certain topics under new categories. Be sure to explore the navigation at the top of the page to familiarize yourself with the new layout.

Dashboards have been optimized to display and function on mobile devices. The layout triggered on your device depends on the smallest iframe dimension that the dashboard appears in.

Mobile layouts are available for all interactive dashboards.

The new Facility Communication dashboard is designed to quantify the individual facility interactions that occur with every transfer case. Seeing these interactions can help monitor performance and accountability measures for your facilities.

This dashboard pulls from Transfer Center Facility Communications Detail data source, and shows data from the TeleTracking TransferCenter® application.

The data points used for the Command Center version of this dashboard are:

The data points used for the interactive version of this dashboard are:

The following filter updates have been made to the Sheets in the dashboards below.

To access Sheets, from a dashboard click Edit and select any of the items from the Sheets column.

A Job Create Reason Type (Discharge, Transfer, Other) filter has been added to the following visualizations below. Because Found Beds do not have a request time, Job Create Reason Type filters out Found Beds to prevent Average Response Time data from being skewed.

The Requesting Campus filter has been removed, and the Destination Campus filter has been renamed Campus. The Requesting Campus and Destination Campus filters performed very similar functions, so having only the Campus filter minimizes redundancy for a cleaner dataset.

A IS_INHOUSE_ON_DISCHARGE = True filter has been added to the Discharge charts.

A Job Create Reason Type (Discharge, Transfer, Other) filter has been added to all Response Time Charts.

Tabular reports are a new feature that present the data points and metrics from an interactive dashboard in a table format. From reports, you can edit the view of your data by excluding/including specific objects or applying filters.

You can also download tabular reports as a CSV file to edit the data or perform analysis that suit your hospital's needs.

Tabular reports are available for the following data sources:

Click here to learn how to download a tabular report.

Previously, data fields in a data source table weren't created with a standard naming format. However with this release we've introduced a new naming convention for data fields to make it easier to identify them during an analysis.

For example:

The visualization of the interactive dashboards has been enhanced to further optimize the user experience. Key updates are noted below.

The new Date Range, filter includes these options for filtering the data shown on the dashboard: Today, Yesterday, Week, Month, and Custom Date. This new filter replaces the date filter, which included the options Today and Custom Dates.

The Schedule list (shown below), which determines when a subscription is delivered, now lists time in UTC (Universal Time Coordinated) rather than EST (Eastern Standard Time). Go to Subscribe to a dashboard to learn more.

The following new dashboards are available in the TeleTracking Standard Content folder.

The Data Points - Standard Lane - Full Historical and Extracts, Data Points - Standard Lane - Full Historical and Extracts, and Data Points - Standard Lane - Full Historical and Extracts data tables have been extended to include new data points.

The following dashboards have been updated.

For your reference, the published data sources available when creating and/or editing a dashboard are now listed in the Data Points pages.

Revision: New

Data Sources: BTJob, Census_Snapshot, IQ_Case+Enterprise, Patient_Visit, and Transport_Tracking

Revision: New

Data Sources: IQ_Case+Enterprise OR OPTC -Transfer_Center

Revision: Updated to exclude jobs with Cancelled status

Data Source: BTJobs

Revision: Updated to include TeleTracking’s best practice recommendations for cancelled jobs (<5%) and declined jobs (<3%)

Data Source: TCIQ - IQ_Case+Enterprise OR OPTC -Transfer_Center

Revision: New

Data Source: IQ_Case+Enterprise OR OPTC -Transfer_Center

Filters: Month, Case Type, Campus Name

Revision: New

Data Source: TCIQ - IQ_Case+Enterprise OR OPTC -Transfer_Center

Filters: Year, Month, Campus Name, Case Disposition OR Year, Month, Day, Destination Facility

Revision: Updated to included Hospital Service filter

Revision: Updated to reflect TeleTracking best practice recommendation of 95% for RTM compliance, which is denoted by the horizontal dotted line in the line graphs.

With SynapseIQ® Enterprise, operational data is presented in an easy to consume format with the ability to drill down for deeper analysis. Extensive drill down configurations deliver unprecedented visibility from the enterprise down to the individual patient or employee, giving staff the precise insight they need to optimize resources, drive accountability, and celebrate successes of exemplary staff. SynapseIQ® Enterpriseprovides a real-time view of operations across a health system—allowing teams to make critical patient care decisions in the moment. With real-time dashboards optimized for the command center, you know that your entire organization is looking at, and responding to, the same operational data. Interactive desktop reports help analysts quickly and easily conduct ad-hoc analysis of emergent or real-time issues.

SynapseIQ® Enterprise provides a real-time view of operations across a health system — enabling teams to make critical patient care decisions in the moment. Enterprise dashboards are intended to display on large, wall-mounted monitors in your Command Center or other key visible areas. To facilitate in-the-moment decision making, the dashboards are set to look for, and display any new data every 60 seconds. TeleTracking’s industry leading best practices are embedded into these reports as goals, allowing users to quickly identify areas of opportunity.

SynapseIQ® Enterprise desktop reports provide Standard Lane reporting, drill down views, enterprise-wide visibility, and full customization. These reports are built to be interacted with, so that users build operationally valuable relationships that can answer difficult questions with a few clicks. Each report highlights different components of healthcare operations and provide insight at each level. TeleTracking’s industry leading best practices are embedded into these reports as goals, allowing users to quickly identify areas of opportunity.

SynapseIQ® Enterprise Solution requires a virtual server set up with the following specifications:

Contact TeleTracking Client Support for details on environment and server setup.

SynapseIQ® Enterprise is compatible with TeleTracking's on-premise applications: the Capacity Management Suite (v3.4 or later) and the TransferCenter application (v3.5.2.8 or later), and with the TransferCenterIQ application (v2018.4 or later).
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